At Garden Furniture Store, we want you to be completely satisfied with your purchase of our quality garden furniture, tools, and accessories. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Returns Policy

You may return most items within 15 days of receiving your order. To be eligible for a return:

  • The item must be unused and in the same condition as when you received it
  • The item must be in its original packaging
  • You must provide proof of purchase (order number or receipt)

Please note: Due to hygiene reasons, we cannot accept returns on Compost, Soil & Bark Chippings unless the product arrives damaged or defective.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your return/exchange request. Use the template below to ensure we have all necessary information.
  2. Wait for approval – We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Package your item securely in its original packaging, including all accessories and documentation.
  4. Ship your return to our warehouse at the address provided in your RMA email. We recommend using a trackable shipping service.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Depending on your payment provider, it may take additional time for the refund to appear on your statement

Exchange Processing

If you’re exchanging an item:

  • We’ll ship your replacement item once we receive your return
  • Exchange processing time is typically 3-5 business days after we receive your return
  • You’ll receive tracking information for your replacement item

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Provide photos of the damage or defect
  • We’ll arrange for a replacement or refund and cover all associated shipping costs

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Garden Furniture Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return/exchange: [Product Name(s)]

Reason for return/exchange: [Please specify]

For exchanges: I would like to exchange for [Product Name and any specific details]

Additional information: [Any other relevant details]

Thank you,

[Your Full Name] [Your Contact Information]

Contact Us

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our friendly customer service team:

Email: [email protected]
Garden Furniture Store
8 Church St, Brighton & Hove, GB CH4B 8MU